FAQ

Affordable, Confidential and Convenient lab tests

How old should I be to use this website to order a blood work?

User should be 18 years of age or older to order tests from the website and get the test
performed at the lab.

Can I order tests in all the states of United States of America?

Test is offered in all states except NY, NJ & RI.

Does Low Priced Labs offer services outside of USA?

No

Can I use the website from outside of USA to order a test?

Yes, but you need to provide a valid address in one of the states where the service is offered in
USA. You need to take the test in one of the labs in the same state.

Can I register for test in one state and take the test in another state?

No. You need to take the test in a lab in the same state as the address you registered.

Can I create an order for some other person?

No. Each user has to create individual accounts to order tests. Email address is your unique
identifier. User Name & Date of Birth cannot be updated after account creation. Federal HIPAA
laws require that private medical information not be shared without your written consent. This
includes immediate family members and spouses.

How long is my Order Valid?

Order is valid for 6 months from the day it was purchased.

What is included in the price paid for each order?

Price is all inclusive, test prices and all laboratory administrative charges are included. You wont
be asked to pay anything more at the lab.

Do you accept insurance?

No, currently we don’t accept insurance. We don’t file claims with insurance companies for
customers.

Do I need to pay anything more at the lab?

No. The price you pay is all inclusive. No additional fee will be collected at the lab.

Can I can cancel my orders?

Yes. An order can be cancelled and refunded only prior to submission of specimen for testing.
Order cannot be cancelled after conducting tests.
You may cancel within 7 days from the date of order to get a full refund. We will charge $20 cancellation fees if you cancel between 7 and 30 days from the date of purchase. Cancellation is not allowed after 30 days.

Can I partially cancel an order?

No. We don’t support partial cancellation. You may cancel the order and re-order.

Tests are conducted in which labs?

Quest Diagnostics

How long will it take to get the results?

Usually results are available within 1 – 3 business days. Certain tests may take more time.

Will my healthcare provider get a copy of my results?

No. You can download the PDF and email it to your physician.

Is my result confidential?

Yes. Results can be viewed only by you in the order screen. Please don’t share your login
credentials with anyone.

Will I be able to understand the results?

Yes, all test results include the normal reference ranges, with abnormalities indicated. We
recommend you seek a healthcare provider to discuss results outside normal ranges.

Do Positive HIV & STD results get reported?

Yes. Positive results for HIV and STDs are reported to the state department via name-based
reporting. The name of the testee and the results will be reported but are only accessible by
public health personnel to track HIV rates in the state. The state department removes all
personal information and reports only the results to the Centers for Disease Control and
Prevention (CDC). Personal information is not shared with insurance companies or anyone else.

Is an appointment needed at the lab?

No. But we recommend that you get an appointment with the local lab to avoid waiting during
busy hours.

Should I Fast before giving samples for test?

Not all tests need you to fast. Please check the description of the test. It would be mentioned.

Who is the doctor that I see on my lab order?

The doctor would be one of the physicians that we are affiliated through Lab testing Api.

Do I need to print out the lab order before going to the lab?

Yes.

Where my results?

Crown Health LLC is working with Lab Testing API, PWN Health LLC and Quest  Diagnostics to provide our lab testing service. ​If your results are overdue  please contact our customer service and we will work with Lab Testing API to  resolve any issues that you may have. ​If you need to speak to a physician from  PWN Health LLC and you are concerned about the content of your results  please call ​888-362-4321.